Frequently Asked Questions
Return Eligibility
- New, unused items are eligible for a return and refund within 14 days of purchase date.
- Returned items must be in new, unused, and resellable condition, with all original packaging, tags, and accessories included.
- All returns, not a result of our error, are subject to a 15% restocking fee.
- To initiate a return, please email us at info@zenithprecision.ca with your order number and the details of the product you wish to return.
See also: Refund Policy
Return Shipping Costs
- Customers are responsible for all return shipping costs and may use the carrier of their choice.
- All returns must be mailed with a tracking number in order to confirm delivery.
- Return address:
PO Box 21017
PRINCE GEORGE RPO SPRUCELAND, BC, V2M 7A5
Paying via Interac e-Transfer
- At checkout, select "Interac e-Transfer" as your payment method.
- Please send an e-transfer for the exact order total to the email address that will be provided after "Complete[ing] order"
- To help us process your order faster, include your order number in the message or notes section of the transfer.
Important Payment & Order Information:
- Orders will only be shipped once payment has been received. To avoid any delays, please ensure the exact order amount is sent.
How to View Your Order & Payment Instructions Again
- Click the account icon in the top right corner of the website.
- Enter your email address, then click "Continue".
- Check your email for a login code and enter it on the website.
Once logged in, you can:
- View payment instructions
- See your current and past orders
- Track your order status
Do you ship internationally?
At present, we ship to Canada and the US.